Category Archives: Technology & Equipment

Radisson Rewards is Radisson Hotel Group’s refreshed loyalty program

Park Inn by Radisson Amritsar Airport - HR

The newly rebranded Radisson Hotel Group introduces a refreshed loyalty program, Radisson Rewards, replacing Club Carlson SM. Radisson Rewards will align with the hotel group’s new corporate identity and will make it easier for members to associate their benefits with all brands and initiatives. The updated program comes with some exciting enhancements including making status more accessible for members. All current members account numbers and point balances remain the same. “Embedding the Radisson name into the heart of our program, will help us instantly boost the global brand awareness of our loyalty program. Radisson is a name that’s instantly recognizable, respected and stands for award-winning, innovative hospitality,” said Eric De Neef, Executive Vice President and Global Chief Commercial Officer, Radisson Hotel Group. “Our refreshed program will serve as a powerful driver of our commercial and brand awareness strategy, and build a stronger relationship with our members. The Radisson affiliation across the entire global brand portfolio and all markets, will ensure that our members worldwide can easily associate their rewards with the hotels where they earned their valuable points.” With more than 1,100 hotels in operation worldwide, members of the Radisson Rewards program enjoy member only rates, access to exclusive benefits including room upgrades, early check-in/ late check-out, and points towards free nights across these Radisson Hotel Group hotels: Radisson Collection™, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson and Country Inn & Suites® by Radisson.

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MakeMyTrip and OYO announce partnership


MakeMyTrip and OYO has announced their partnership whereby OYO chain of hotels across India, Malaysia and Nepal will be listed and available for booking on MakeMyTrip across its popular OTA brands MakeMyTrip and Goibibo. The partnership will add momentum to India’s rapidly growing travel sector by bringing together OYO’s large base of economy, mid-segment and vacation rentals assets and India’s largest online travel customer-base served by MakeMyTrip, Goibibo & RedBus. Ritesh Agarwal, Founder & CEO – OYO, said, “With OYO, we’ve created a brand that resonates quality for both our customers and hotel partners. Being a full stack hospitality tech company, we have built capabilities to run quality-ensured accommodations across different formats and placing them in the hands of travellers who are constantly on the lookout for unique experiences. We are excited to extend our offerings of beautiful living spaces to them through MakeMyTrip and GoIbibo.” Rajesh Magow, Co-founder & CEO India, MakeMyTrip Ltd. said, “We are committed to bring the best of travel experience to our customers, it’s why we offer them a variety of options across price segments, particularly in the fragmented economy and mid-segment hotels, where there is a greater need to build assurance around stay experience. With OYO’s evolution as a full-scale hospitality company, we are excited to offer their award-winning chain of hotels in the value economy and mid-market category through MakeMyTrip and Goibibo platforms. Maninder Gulati, Chief Strategy Officer, OYO, said, “We are thrilled to bring OYO hotels to millions of travellers who book on MakeMyTrip and GoIbibo. Our mission is to ensure the quality problem is solved in India’s hospitality market by creating beautiful living spaces and offering varied experiences to travellers and …

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Banyan Tree Samui now offers a portier smartphone along with the room keys at check in

Portier smartphones at Banyan Tree Samui

Banyan Tree Samui is now offering its guests a Portier smartphone along with the room keys at check in. An initiative that got underway on December 16, the mobile phone allows the guests to make free and unrestricted international telephone calls and surf 4G Internet. It also offers its guests the access to a host of resort features including restaurant menus, daily activities, and tips for sightseeing around the island of Koh Samui. The Portier smartphone is user-friendly and delivers all of its features in English, Russian, Chinese, German or French. Banyan Tree Samui strongly feels that the innovation will offer its guests a great level of security and comfort. Remko Kroesen, General Manager, Banyan Tree Samui said, “I am delighted to see exciting evolutions at Banyan Tree Samui. The devices will allow the guests to remain connected with family and dear ones at any point of time. We always aim at enhancing the stay experiences of our guests with ultimate comfort and security.” Kroesen says the most popular feature of the smartphone at the resort is the “Villa Host” function. Each guest is assigned a Villa Host – a personal butler-cum-concierge – who will contact them ahead of arrival to take requests and lay the groundwork for their vacation. Banyan Tree Samui has about 10 Villa Hosts on call at any point of time– that’s one per eight or nine villas when fully occupied. The Villa Host assists the guests to run through the Portier’s features when they checks in. It is a very easy-to-operate device allowing the guests to make calls and click pictures and share with dear ones. The guests can also call the “Villa Host,” for …

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New Shangri-La mobile app to offer triple points for Golden Circle members

SL App 1_website

Shangri-La Hotels and Resorts has launched the new and enhanced Shangri-La mobile app and is introducing an exclusive loyalty programme offer from Golden Circle. The bonus points promotion, valid from January 22 through April 30, invites travellers to “Unlock the World of Shangri-La” at over 100 hotels and resorts across the Shangri-La, Kerry Hotels, Hotel Jen and Traders Hotels brands. Fast and intuitive to use, the new Shangri-La App is available for iPhone and Android platforms. It can be downloaded from, iTunes and Google Play, as well as via QR code at any of the group’s hotels worldwide. Based on consumer research, the key functionalities include: Fast and Easy Booking; Mobile Check-in/Check-out; Manage Golden Circle Account; and Redeem Rewards. The Shangri-La App invites guests to join the Golden Circle programme and instantly take advantage of member benefits and promotions. By downloading the App, members can earn: • Triple GC Award Points for each booking made via the Shangri-La App and Mobile Check-In/Check-Out is used • Double GC Award Points for each Golden Circle booking made via the Shangri-La App • 100 GC Award Points for download and sign-in to the new Shangri-La App (once per device) With an intuitive interface, the Shangri-La App’s key functionalities are enhanced by offering: • Best available rates and promotions • Special corporate rates • Hotel search by name or destination • Key information and content about each hotel • Destination information with live maps and local information • Click-to-call a Shangri-La hotel’s local reservation agent

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India’s first voice-activated smart hotel rooms debut at Park Inn by Radisson IP Extension, New Delhi

Studio Rooms 1_Park Inn by Radisson

Park Inn by Radisson IP Extension has launched its voice assistant-enabled smart hotel rooms. Guests can manage basic room functions and service requests with just a tap of their personal mobile phones; without downloading any app. Additionally, guests can now request for services such as room cleaning, wake-up calls, laundry, in-room dining, and room check-out by speaking to the smart device. Saurav Dutta, General Manager, Park Inn by Radisson IP Extension said, “Internet of Things (IoT) & voice-enabled technologies are without a doubt the future and we are excited to pioneer these comprehensive & intuitive smart hotel room features in India. With the voice-activated in-room solutions we expect a 50 percent improvement in housekeeping efficiencies; ensuring speedier completion of service requests. Eventually, the intent is to diversify & grow the connected room features, as part of our on-going efforts to offer bespoke experiences that evolve with the needs of our patrons.” Once checked-in, guests can use their mobile devices to play videos and listen to music, such as Amazon Prime Video, Netflix, and YouTube; beamed onto the TV set. For a limited-period, complimentary in-room subscriptions to Amazon Prime Video are also on offer. The guests’ mobile can also be used as a remote control for the television and set-top box. What’s more, their phones can double as a keyboard and mouse, turning the TV screen into a computer interface. The studio rooms integrated with this new technology have been configured by Kamakshi Clouds, a Bangalore based software firm. M. A. Kannan, Director, Kamakshi Clouds said, “Almost every industry in the world is on the cusp of an Artificial Intelligence (AI) revolution, with a promise of improved efficiencies. Therefore, it is …

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Voronezh Marriott Hotel, Russia, opens with 221 rooms


Marriott Hotels has debuted in Voronezh with the opening of Voronezh Marriott Hotel. Situated in the south of Russia on the Voronezh River, the city is recognised as an important centre of culture, science and industry in the region. This latest opening strengthens Marriott’s portfolio across the country and promises to enhance Voronezh’s hospitality scene.“The opening of Voronezh Marriott Hotel highlights our commitment to developing our portfolio in Russia,” said John Licence, VP Premium & Select Brands Europe at Marriott International. “Marriott Hotels is committed to evolving travel through every aspect of the guest’s stay and with this stunning new hotel we look forward to helping travellers explore this thriving destination.” Located in the centre of Voronezh just a short walk away from cultural attractions, Voronezh Marriott Hotel offers 221 stylish guestrooms characterised by warm hues and natural materials that create a modern and inviting environment for guests. For those staying in executive rooms and suites, the signature M Club Lounge is an exclusive space to enjoy complimentary breakfast, drinks and snacks throughout the day. The hotel features an extensive range of restaurant and bar options, including Grill & Grain, which serves the finest dry-aged beef and seafood, paired with an impressive selection of single malt whisky and wines. Olea is a casual all-day-dining Mediterranean restaurant serving local seasonal produce and pizza straight from the wood fired oven, while Avenue 38 offers coffee and pastries in the morning, transforming into the perfect space for a social gathering by night with spectacular views of downtown Voronezh. Situated on the eighth floor, overlooking the city skyline, the hotel’s conference and meeting facilities offer spaces suitable for a range of events. With a …

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Anantara Maraú Bahia Resort, Brazil, to open with 30 rooms


Offering an exciting new gateway to South America, Anantara Hotels, Resorts & Spas will soon debut its authentic luxury in Brazil with the opening of Anantara Maraú Bahia Resort in mid 2018. Poised to be a flagship hideaway, Anantara Maraú Bahia Resort will boast a breathtaking beach setting next to the Bay of Camamu on the Maraú Peninsula in Bahia, along a stunning stretch of Atlantic coastline. Proudly showcasing the country’s rich cultural and ethnic diversity, Bahia in northeast Brazil is renowned for its remarkable blend of African, indigenous and European influences. Bringing five-star luxury with a sense of adventure to this extraordinary destination, guests of Anantara Maraú will be able to arrive in style, jetting in by airplane to the resort’s private landing strip. Lush forest surrounds create a natural haven of tranquillity. Sun worshippers can bask in a year-round tropical climate, with pleasant temperatures ranging from 23°C to 32°C. Celebrating Bahia’s ecotourism, the resort’s natural design and thatched roofing blends seamlessly with exotically landscaped gardens. Extensive manicured lawns are dotted with swaying palm trees, flowing on to a pristine beach of soft white sands. Luxurious accommodation in harmony with nature will envelop guests in Anantara’s luxurious comforts and signature amenities, initially with a choice of 30 guest rooms, suites and bungalows, which will be followed by the resort’s expansion bringing additional new suites and bungalows in exceptional beachfront and garden settings, some featuring a private pool. World-class resort facilities will tantalise and inspire. Guests can refresh with cool dips in the expansive swimming pool and relax on elegant loungers set out on the central pool island. Those with energy to burn can work out in the gym, play …

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Marriott to debut nearly 40 luxury hotels across eight brands in 2018


Marriott has announced the company is set to open nearly 40 luxury hotels in 2018 as the company continues to cater to a new affluent traveller, offering an unmatched variety of transformative travel experiences. Providing globetrotters with a truly global perspective and an unparalleled portfolio of eight distinct luxury brands, Marriott International Luxury Brands include world-renowned hospitality hallmarks The Ritz-Carlton, Ritz-Carlton Reserve, St. Regis, W Hotels, The Luxury Collection, EDITION and JW Marriott. With an unrivaled network of landmark hotels and resorts in 60 countries today, Marriott International is set to expand its luxury footprint yet further with 200 hotels in the development pipeline, representing 25 new countries, from Iceland and Nepal to Cuba and the Philippines. “From former palaces in Venice and Vienna, to skyscrapers in Hong Kong and Dubai, to intimate, remote escapes in the Maldives and Mexico, the breadth of our portfolio is incomparable and allows us to surpass the expectations of our guests around the globe,” said Tina Edmundson, Global Brand Officer, Marriott International. “We see luxury as a launch pad for self-actualization, with bucket lists evolving from where you want to go to who you can be. With data showing a global shift in perception around luxury, we are uniquely positioned to provide personalized and truly differentiated experiences that resonate with this next-generation jetsetter.” Personalized Fulfillment is the Future of Luxury A global luxury study conducted in partnership with Skift, the largest travel industry intelligence platform, revealed that the number one priority for luxury travelers is centered around transformative travel and authentic experiences that provide a new perspective on the world. Edmundson continued: “Today’s global luxurian defies traditional stereotypes, moving far beyond the antiquated notion …

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The Heritage Hotel Kempinski Yangon, Myanmar, to open soon with 219 rooms


Currently in the final phase of restoration, The Heritage Hotel Kempinski Yangon is scheduled to open its doors to guests in spring 2018. Located on The Strand, in the heritage district of Myanmar’s largest city and opposite the new riverside cruise terminal, this outstanding five-star deluxe hotel will define luxury in the city of Yangon. Built in 1927 as the New Law Courts, The Heritage Hotel Kempinski Yangon was created by architect Thomas Oliphant Foster and built by Doorman Long UK, the builders of the Sydney Harbour Bridge, as the first multi-level steel structure in the Far East. With its imposing columns standing three floors high, the Heritage hotel seems to stretch endlessly along the Strand. Over the last five years the building has been carefully restored from the inside out to preserve the spirit and grandeur of its past. This fine work has been done in partnership with the Yangon Heritage Trust, founded in 2012 by Dr. Thant Myint U, the eminent Burmese writer and historian. The building is the first property to receive Conservation Management Plan approval from the Yangon Heritage Trust focusing on local artistry and specialist skills by carefully undertaking the transformation into Myanmar’s finest luxury hotel. The Heritage Hotel Kempinski Yangon will offer 219 spacious rooms and suites with crafted décor and high ceilings. The dining experience will be truly gastronomic: it will feature a modern Cantonese restaurant as well as the Brasserie serving breakfast, lunch and dinner under a skylight. As breakfasts at Kempinski hotels fully reflect the European heritage infused by local customs, guests may expect a sumptuous experience ranging from best bircher muesli, baked bread and pastries right from the oven, freshly …

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Grand Hyatt Cannes Hotel Martinez to re-open as Hotel Martinez- The Unbound Collection by Hyatt


Hyatt Hotels Corporation has announced that Cannes’ historic Grand Hyatt Cannes Hotel Martinez is set to re-open in spring 2018 as Hotel Martinez and will join The Unbound Collection by Hyatt brand, a global collection of unique and independent stay experiences. Hotel Martinez will be the second hotel in Europe to join The Unbound Collection by Hyatt, which launched in 2016. It will join Hotel du Louvre in Paris, which opened in 2016 and four additional properties globally: The Confidante Miami Beach; The Driskill in Austin, TX; The Royal Palms Resort and Spa in Phoenix, AZ; and Carmelo Resort & Spa in Uruguay. Whether it is a captivating past, an exclusive location, famous architecture and design or an award-winning dining experience, each property in the collection maintains a distinct character and the freedom to be unique, while still providing guests with Hyatt’s World of Hyatt loyalty program, robust operational and marketing resources and trusted, quality brand. Rich in culture and historical relevance, the Hotel Martinez building has a colorful past. It previously served as a home to English aristocrats and, in 1929, luxury hotelier Emmanuel Martinez opened it as the largest hotel in the French Riviera. Hotel Martinez has become a landmark in the French Riviera and has hosted some of the world’s most distinguished guests, which deliver on the brand’s promise of creating story-worthy and shareable experiences for the modern traveler. “Hotel Martinez will be a great addition to The Unbound Collection by Hyatt due to its distinct characteristics and personality. The hotel is iconic and its history is truly incredible – all of which is an ideal brand fit,” said Alessandro Cresta, general manager, Hotel Martinez. “The renovation …

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