Marking HVS’s 20th anniversary in India, the fifth edition of HOSI (Hotel Operations Summit India) 2017 kicked off in Mumbai. Focusing on aspects like loyalty programme, revenue, skill development and hotel operations, HOSI attendees were treated to expert speaker sessions and panel discussions on relevant topics. The event will be followed by two days of HICSA that purely focuses on investment. HOSI is dedicated forum for hotel professionals in the region, aims to empower today’s hospitality leaders through enabling discussions on management and operations-related issues; the rapidly evolving marketplace; latest industry trends; benchmarking, and best practices. This annual event successfully brings together around 300-350 leading hospitality professionals in India, comprising industry specialists, senior leadership, management teams and operations heads.