Alibaba Group has opened its first “future hotel,” known as Flyzoo Hotel, in Hangzhou, China. The hotel’s operation relies on smart interactive technologies, particularly facial recognition. A 1-meter high robot serves as a receptionist, remembering guests by using facial recognition technology. The hotel also uploads guest details to the country’s national public security system via a machine located in the lobby. FlyZoo still employs humans—to run housekeeping.
September 11, 2019